{"id":159,"date":"2026-04-24T09:46:57","date_gmt":"2026-04-24T07:46:57","guid":{"rendered":"https:\/\/www.dnakcycling.es\/contact\/"},"modified":"2026-05-26T10:16:44","modified_gmt":"2026-05-26T08:16:44","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.dnakcycling.es\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Hero Section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Contact with us&#8221; text_orientation=&#8221;center&#8221; header_fullscreen=&#8221;on&#8221; background_overlay_color=&#8221;rgba(0,0,0,0.5)&#8221; title_font_color=&#8221;#ffffff&#8221; subhead_font_color=&#8221;#ffffff&#8221; admin_label=&#8221;Fullwidth Header&#8221; _builder_version=&#8221;4.27.6&#8243; title_font=&#8221;Nunito||||||||&#8221; title_text_color=&#8221;#ffffff&#8221; title_font_size=&#8221;80px&#8221; 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_builder_version=&#8221;4.27.6&#8243; background_color=&#8221;gcid-secondary-color&#8221; custom_padding=&#8221;110px|10%|110px|10%&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22background_color%22%93}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Nunito||||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;36px&#8221; header_2_line_height=&#8221;1.4em&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||5px|&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Address<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#ffffff&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;2px&#8221; 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_builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Nunito||||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;36px&#8221; header_2_line_height=&#8221;1.4em&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_color=&#8221;#000000&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.4em&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||5px|&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Follow us on social media<\/h3>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#ffffff&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;2px&#8221; _builder_version=&#8221;4.27.6&#8243; max_width=&#8221;50px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;-15px||5px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_social_media_follow _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;|||15px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_social_media_follow_network social_network=&#8221;facebook&#8221; url=&#8221;https:\/\/facebook.com\/dnak_cycling\/&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#3b5998&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;instagram&#8221; url=&#8221;https:\/\/instagram.com\/dnak_cycling\/&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ea2c59&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]instagram[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;linkedin&#8221; url=&#8221;https:\/\/linkedin.com\/company\/dnak_cycling\/&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#007bb6&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=&#8221;youtube&#8221; url=&#8221;https:\/\/www.youtube.com\/channel\/UCACQsTb5fYEOJjjfpiikA4g&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#a82400&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]youtube[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ Section&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f7f7f7&#8243; custom_padding=&#8221;110px||110px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Title Area&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Nunito||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#263954&#8243; header_2_font_size=&#8221;36px&#8221; header_2_line_height=&#8221;1.4em&#8221; max_width=&#8221;700px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||5px|&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Frequently Asked Questions (FAQ)<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;gcid-secondary-color&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;2px&#8221; _builder_version=&#8221;4.27.6&#8243; max_width=&#8221;50px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22color%22%93}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Title Area&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;28px&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Product and Compatibility<\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; header_4_font=&#8221;Nunito||||||||&#8221; header_4_text_color=&#8221;#263954&#8243; header_4_font_size=&#8221;24px&#8221; header_4_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>What exactly is the DNAK Cycling ecosystem?<\/h4>\n<p>The ecosystem is composed of two main elements designed to work together:<\/p>\n<ul>\n<li><strong>DNAK D1 (<em>The Ride Simulator<\/em>)<\/strong>: A basic biomechanical simulator with an advanced dynamic balancing system (lateral and longitudinal) designed to house your own bicycle and your direct drive roller.<\/li>\n<li><strong>Adjustable Frame<\/strong>: A specific accessory that attaches to the D1 to turn it into a complete, compact, and permanently ready-to-ride Smart Bike, allowing you to replicate the exact measurements of your <em>bike fitting<\/em>.<\/li>\n<\/ul>\n<p>&nbsp;[\/et_pb_text][et_pb_text admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;24px&#8221; header_4_font=&#8221;Nunito||||||||&#8221; header_4_text_color=&#8221;#263954&#8243; header_4_font_size=&#8221;24px&#8221; header_4_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Do I have to disassemble my usual bicycle every time I want to train?<\/h4>\n<p>This isn&#8217;t necessary if you use our fully adjustable cycling frame. It&#8217;s designed precisely so you can leave a fixed Smart Bike setup in the living room or on a trainer, keeping your regular road bike always ready for your outdoor rides. Or even share the bike with someone of a very different size.  <\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; header_4_font=&#8221;Nunito||||||||&#8221; header_4_text_color=&#8221;#263954&#8243; header_4_font_size=&#8221;24px&#8221; header_4_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Which virtual cycling platforms is it compatible with?<\/h4>\n<p>The DNAK Cycling ecosystem is open. It is fully compatible with the most powerful applications on the market via Bluetooth FTMS, such as Zwift, Rouvy, Bkool, FulGaz, TrainerRoad, and TrainingPeaks Virtual. <\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; header_4_font=&#8221;Nunito||||||||&#8221; header_4_text_color=&#8221;#263954&#8243; header_4_font_size=&#8221;24px&#8221; header_4_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Can I train if I don&#8217;t have an internet connection?<\/h4>\n<p>Yes, absolutely. Through our <strong>DNAKCycling App<\/strong> (available for Windows, iOS, and Android), you can manage your workouts and record your performance metrics in real time (watts, cadence, speed) locally, without relying on external platforms or an internet connection. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Title Area&#8221; _builder_version=&#8221;4.27.6&#8243; custom_margin=&#8221;15px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;28px&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Launch and Availability<\/h3>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;gcid-secondary-color&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;2px&#8221; _builder_version=&#8221;4.27.6&#8243; max_width=&#8221;50px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22color%22%93}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; header_4_font=&#8221;Nunito||||||||&#8221; header_4_text_color=&#8221;#263954&#8243; header_4_font_size=&#8221;24px&#8221; header_4_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Is the product already on sale?<\/h4>\n<p>The project is currently in its <strong>final stages of development, precision engineering, and rigorous testing<\/strong> with our <em>beta testers<\/em>. It is not yet available for immediate purchase, but we are finalizing the details for its upcoming market launch. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; header_4_font=&#8221;Nunito||||||||&#8221; header_4_text_color=&#8221;#263954&#8243; header_4_font_size=&#8221;24px&#8221; header_4_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>How can I be one of the first to get it?<\/h4>\n<p>We recommend subscribing to our <strong>mailing list\/newsletter<\/strong> on the homepage. Through it, we&#8217;ll be the first to announce release dates, pre-order periods, and exclusive offers for early adopters. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Title Area&#8221; _builder_version=&#8221;4.27.6&#8243; custom_margin=&#8221;15px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;28px&#8221; header_3_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Software and Support<\/h3>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;gcid-secondary-color&#8221; divider_position=&#8221;center&#8221; divider_weight=&#8221;2px&#8221; _builder_version=&#8221;4.27.6&#8243; max_width=&#8221;50px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{%22gcid-secondary-color%22:%91%22color%22%93}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; header_4_font=&#8221;Nunito||||||||&#8221; header_4_text_color=&#8221;#263954&#8243; header_4_font_size=&#8221;24px&#8221; header_4_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>What is DNAK Toolkit and what is it used for?<\/h4>\n<p>It&#8217;s our essential technical tool for maintenance and configuration, designed exclusively for mobile devices. It allows you to interact directly with the hardware wirelessly and lets you: <\/p>\n<ul>\n<li>Update the roller&#8217;s firmware to the latest version.<\/li>\n<li>Calibrate the power sensors to ensure maximum accuracy in your watts.<\/li>\n<li>Configure the <em>virtual shifter<\/em> directly with the DNAK D1.<\/li>\n<\/ul>\n<p>&nbsp;[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#707985&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;Nunito||||||||&#8221; header_3_text_color=&#8221;#263954&#8243; header_3_font_size=&#8221;24px&#8221; header_3_line_height=&#8221;1.3em&#8221; header_4_font=&#8221;Nunito||||||||&#8221; header_4_text_color=&#8221;#263954&#8243; header_4_font_size=&#8221;24px&#8221; header_4_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;|||&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; animation_starting_opacity=&#8221;100%&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Why does the Android app ask me for location permission?<\/h4>\n<p>It is a strict requirement of the Android operating system to scan for and connect to external devices via Bluetooth Low Energy (BLE). <strong>DNAK Cycling does not track, record, or share your GPS location at any time<\/strong>; this permission is used solely to link the app to your trainer. This permission is not required on iOS and Windows. <\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Subscription Section&#8221; _builder_version=&#8221;4.27.6&#8243; background_color=&#8221;#f7f7f7&#8243; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Subscriptiopn Area&#8221; _builder_version=&#8221;4.27.6&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_map address=&#8221;P.\u00ba de Miram\u00f3n, 170, 20009 Donostia \/ San Sebasti\u00e1n, Guip\u00fazcoa, Espa\u00f1a&#8221; zoom_level=&#8221;13&#8243; address_lat=&#8221;43.302742519864&#8243; address_lng=&#8221;-1.9802812772461&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_map_pin title=&#8221;DNAK Cycling&#8221; pin_address=&#8221;P.\u00ba de Miram\u00f3n, 170, 20009 Donostia \/ San Sebasti\u00e1n, Guip\u00fazcoa, Espa\u00f1a&#8221; pin_address_lat=&#8221;43.2960133&#8243; pin_address_lng=&#8221;-1.9806246&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]P.\u00ba de Miram\u00f3n, 170-3,<br \/>20009 Donostia \/ San Sebasti\u00e1n,<br \/>Gipuzkoa[\/et_pb_map_pin][\/et_pb_map][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact with us\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f169-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"169\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/159#wpcf7-f169-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"169\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f169-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> Name and surname<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email adress<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-asunto\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-asunto\"><option value=\"Technical Support\">Technical Support<\/option><option value=\"Sales\">Sales<\/option><option value=\"Returns\">Returns<\/option><option value=\"Other\">Other<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Product reference<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"referencia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"referencia\" \/><\/span> <\/label>\n<\/p>\n<p><label> Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mensaje\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"mensaje\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"politica-de-privacidad\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"politica-de-privacidad\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and agree to the <a href=\"\/en\/politica-de-privacidad\/\">Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\nAddressP.\u00ba de Miram\u00f3n, 170-3, 20009 Donostia \/ San Sebasti\u00e1n, Gipuzkoainfo@dnakcycling.comFollow us on social mediaFrequently Asked Questions (FAQ)Product and CompatibilityWhat exactly is the DNAK Cycling ecosystem? The ecosystem is composed of two main elements designed to work together: DNAK D1 (The Ride Simulator): A basic biomechanical simulator with an advanced dynamic balancing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-159","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact - DNAK Cycling<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dnakcycling.es\/en\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact - DNAK Cycling\" \/>\n<meta property=\"og:description\" content=\"Contact with usAddressP.\u00ba de Miram\u00f3n, 170-3, 20009 Donostia \/ San Sebasti\u00e1n, Gipuzkoainfo@dnakcycling.comFollow us on social mediaFrequently Asked Questions (FAQ)Product and CompatibilityWhat exactly is the DNAK Cycling ecosystem? 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