{"id":495,"date":"2026-05-26T09:41:09","date_gmt":"2026-05-26T07:41:09","guid":{"rendered":"https:\/\/www.dnakcycling.es\/support\/"},"modified":"2026-06-11T10:42:04","modified_gmt":"2026-06-11T08:42:04","slug":"support","status":"publish","type":"page","link":"https:\/\/www.dnakcycling.es\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Hero Section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_header title=”Support” text_orientation=”center” header_fullscreen=”on” background_overlay_color=”rgba(0,0,0,0.5)” title_font_color=”#ffffff” subhead_font_color=”#ffffff” admin_label=”Fullwidth Header” _builder_version=”4.27.6″ title_font=”Nunito||||||||” title_text_color=”#ffffff” title_font_size=”80px” content_font=”||||||||” subhead_font=”Open Sans||||||||” subhead_text_color=”#ffffff” subhead_font_size=”24px” subhead_line_height=”1.6em” background_image=”https:\/\/www.dnakcycling.es\/wp-content\/uploads\/2026\/05\/soporte-cabt.jpg” custom_button_one=”on” button_one_text_size=”14px” button_one_text_color=”#ffffff” button_one_bg_color=”#0099e5″ button_one_border_width=”12px” button_one_border_color=”#0099e5″ button_one_border_radius=”0px” button_one_letter_spacing=”2px” button_one_font=”Nunito|700||on|||||” button_one_use_icon=”off” background_layout=”light” animation_style=”fade” title_font_size_tablet=”” title_font_size_phone=”48px” title_font_size_last_edited=”on|phone” subhead_font_size_tablet=”” subhead_font_size_phone=”” subhead_font_size_last_edited=”on|phone” button_one_text_color_hover=”#ffffff” button_one_border_color_hover=”#0099e5″ button_one_border_radius_hover=”0px” button_one_letter_spacing_hover=”2px” button_one_bg_color_hover=”#0099e5″ global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”on” button_one_text_color__hover=”#ffffff” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”on” button_one_border_color__hover=”#0099e5″ button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”on” button_one_border_radius__hover=”0px” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”2px” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”#0099e5″ button_two_bg_color__hover_enabled=”off”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Live Support Section” _builder_version=”4.27.6″ background_image=”https:\/\/www.dnakcycling.es\/wp-content\/uploads\/2026\/04\/business-07.jpg” custom_padding=”150px||150px|” global_colors_info=”{}”][et_pb_row admin_label=”Live Support Area” _builder_version=”4.27.6″ background_color=”#ffffff” custom_padding=”80px||0px|||” animation_direction=”bottom” use_custom_width=”on” custom_width_px=”700px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Title” _builder_version=”4.27.6″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Nunito||||||||” header_2_text_align=”center” header_2_text_color=”#263954″ header_2_font_size=”36px” custom_margin=”||5px|” animation_style=”fold” animation_direction=”bottom” animation_intensity_fold=”20%” animation_starting_opacity=”100%” locked=”off” global_colors_info=”{}”]<\/p>\n

Help Center<\/h2>\n

[\/et_pb_text][et_pb_divider color=”gcid-secondary-color” divider_position=”center” divider_weight=”2px” _builder_version=”4.27.6″ max_width=”50px” module_alignment=”center” locked=”off” global_colors_info=”{%22gcid-secondary-color%22:%91%22color%22%93}”][\/et_pb_divider][et_pb_text ul_type=”none” _builder_version=”4.27.6″ text_font=”||||||||” text_text_color=”#000000″ text_line_height=”2em” ul_font=”||||||||” ul_text_align=”center” ul_text_color=”#707985″ ul_line_height=”2em” text_orientation=”center” max_width=”450px” module_alignment=”center” animation_style=”flip” animation_intensity_flip=”20%” animation_starting_opacity=”100%” text_text_align=”center” global_colors_info=”{}”]<\/p>\n

Find everything you need to configure, get the most out of, and keep your DNAK Cycling ecosystem up to date.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.27.6″ _module_preset=”default” background_color=”#ffffff” custom_margin=”|auto||auto|false|false” custom_padding=”60px||80px|||” animation_direction=”bottom” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Training App (DNAKCycling App)” use_icon=”on” font_icon=”||divi||400″ icon_color=”gcid-secondary-color” _builder_version=”4.27.6″ _module_preset=”default” header_font=”Nunito|700|||||||” header_text_align=”center” header_font_size=”21px” header_line_height=”1.7em” body_text_align=”center” custom_margin=”|25px|25px|25px|false|true” custom_padding=”|25px||25px|true|true” global_colors_info=”{%22gcid-secondary-color%22:%91%22icon_color%22,%22icon_color%22%93}”]<\/p>\n

The main application to manage your workouts, record your performance metrics in real time (watts, cadence, speed) without depending on external platforms or an internet connection.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Windows (PC) version:” use_icon=”on” font_icon=”||fa||400″ icon_color=”gcid-secondary-color” icon_placement=”left” image_icon_width=”55px” _builder_version=”4.27.6″ _module_preset=”default” header_level=”h5″ header_font=”Nunito|700|||||||” header_text_align=”center” header_font_size=”18px” header_line_height=”1.5em” body_font=”||on||||||” body_text_align=”center” custom_margin=”25px|15px|25px|15px|false|true” custom_padding=”15px|55px|15px|55px|true|true” link_option_url=”#” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{%22gcid-secondary-color%22:%91%22icon_color%22%93,%22gcid-1ff6f270-ea05-466e-a349-bb01dc3684c8%22:%91%22background_color__hover%22%93}” background__hover_enabled=”on|hover” background_color__hover=”rgba(29,175,134,0.23)” background_enable_color__hover=”on”]<\/p>\n

Minimum requirements: Windows 10\/11 and Bluetooth \/ ANT+ connectivity.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”iOS (Apple) version:” use_icon=”on” font_icon=”||fa||400″ icon_color=”gcid-secondary-color” icon_placement=”left” image_icon_width=”55px” _builder_version=”4.27.6″ _module_preset=”default” header_level=”h5″ header_font=”Nunito|700|||||||” header_text_align=”center” header_font_size=”18px” header_line_height=”1.5em” body_font=”||on||||||” body_text_align=”center” custom_margin=”25px|15px|25px|15px|false|true” custom_padding=”15px|55px|15px|55px|true|true” link_option_url=”#” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{%22gcid-secondary-color%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22%93,%22gcid-1ff6f270-ea05-466e-a349-bb01dc3684c8%22:%91%22background_color__hover%22%93}” background_color__hover=”rgba(29,175,134,0.23)” background_enable_color__hover=”on” background__hover_enabled=”on|hover”]<\/p>\n

Compatible with iPhone and iPad.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Android version:” use_icon=”on” font_icon=”||fa||400″ icon_color=”gcid-secondary-color” icon_placement=”left” image_icon_width=”55px” _builder_version=”4.27.6″ _module_preset=”default” header_level=”h5″ header_font=”Nunito|700|||||||” header_text_align=”center” header_font_size=”18px” header_line_height=”1.5em” body_font=”||on||||||” body_text_align=”center” custom_margin=”25px|15px|25px|15px|false|true” custom_padding=”15px|55px|15px|55px|true|true” link_option_url=”#” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{%22gcid-secondary-color%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22%93,%22gcid-1ff6f270-ea05-466e-a349-bb01dc3684c8%22:%91%22background_color__hover%22%93}” background_color__hover=”rgba(29,175,134,0.23)” background_enable_color__hover=”on” background__hover_enabled=”on|hover”]<\/p>\n

Compatible with Android smartphones and tablets.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Technical Tool (DNAK Toolkit)” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-secondary-color” _builder_version=”4.27.6″ _module_preset=”default” header_font=”Nunito|700|||||||” header_text_align=”center” header_font_size=”21px” header_line_height=”1.7em” body_text_align=”center” body_ul_position=”inside” custom_margin=”|25px|25px|25px|false|true” custom_padding=”|25px||25px|true|true” global_colors_info=”{%22gcid-secondary-color%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22,%22icon_color%22%93}”]The essential maintenance tool for your simulator. Designed exclusively for mobile devices to facilitate direct, wireless interaction with the hardware. Use this app to:
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